WEB ACCESSIBILITY POLICY

Website: tireterminal.com
Policy Owner: Ryan, General Manager & Accessibility Lead

1. PURPOSE & SCOPE

The Tire Terminal is committed to providing an accessible and inclusive online experience for all users, including people with disabilities. This policy applies to all website pages, digital content, documents, forms, promotional materials, and third-party tools integrated into tireterminal.com, where applicable.

2. ACCESSIBILITY STANDARD

The Tire Terminal aims to align its website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, or a subsequent applicable standard, in support of accessibility best practices and relevant legal requirements.

Where accessibility barriers are identified, we will assess their impact, prioritize corrective action, and provide accessible alternatives where reasonably feasible.

3. ACCESSIBILITY COMMITMENTS

We will make reasonable efforts to ensure that our website and digital content:

• Provide clear headings, logical structure, readable text, and sufficient colour contrast.
• Include appropriate text alternatives for images and other non-text content.
• Support keyboard navigation and logical focus order.
• Offer accessible forms, clear instructions, and understandable error messages.
• Provide accessible documents and alternative formats where feasible.
• Consider accessibility when selecting, implementing, and maintaining third-party tools.

4. ROLES & RESPONSIBILITIES

Ryan, General Manager & Accessibility Lead, is responsible for overseeing accessibility initiatives, reviewing feedback, supporting staff awareness, monitoring progress, and approving policy updates.

Website Team and Content Owners are responsible for applying accessibility practices when creating or updating digital content, conducting appropriate checks before publication, and reporting identified barriers promptly.

5. FEEDBACK & RESPONSE

Users are encouraged to report accessibility barriers or request alternative formats through the accessibility feedback process or the contact methods published on tireterminal.com.

We will review feedback as soon as reasonably possible and make best efforts to respond within 10 business days. If we cannot resolve an issue immediately, we will provide a status update and, where feasible, an alternative solution or accessible format.

Personal information submitted through the feedback process will be used to address the request and handled in accordance with applicable privacy requirements.

6. MONITORING & CONTINUOUS IMPROVEMENT

The Tire Terminal will conduct periodic accessibility reviews, including automated checks and manual testing of key website functions. The Tire Terminal will prioritize identified barriers by impact and implement reasonable corrective measures. Staff involved in website management and content creation will be made aware of relevant accessibility expectations.

7. POLICY REVIEW & APPROVAL

This policy will be reviewed at least annually and whenever significant website changes or relevant accessibility requirements warrant an update. The Accessibility Lead coordinates reviews and approves revisions.

Approved by: Ryan, General Manager
Last Review Date: October 22, 2026

This policy establishes The Tire Terminal’s accessibility objectives and internal commitments. It does not, by itself, certify that the website meets all applicable accessibility standards or legal requirements.